Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Company or organisation name
• Business requirements and project details
• Information submitted through contact or enquiry forms
• Information provided during consultations
• Any other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate location
• Date and time of visits
• Website usage and interaction data

2. How We Use Your Information

Sollvin may use collected information to:

• Respond to enquiries and requests
• Provide quotations and proposals
• Understand your business and project requirements
• Deliver and manage our services
• Communicate with clients
• Provide customer support
• Process payments where applicable
• Improve our website, products, and services
• Analyse website performance and usage
• Send service-related communications
• Prevent fraud, abuse, and security threats
• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are materially different from those described in this Policy without providing appropriate notice where required by law.

3. Contact and Enquiry Forms

When you submit information through a contact or enquiry form, we use the information provided to respond to your request and communicate with you regarding our services. Please do not submit passwords, financial account credentials, government identification numbers, or other highly sensitive information through general enquiry forms unless specifically requested through an appropriate secure process.

4. Third-Party Services

Sollvin may use trusted third-party services to operate and improve its website and services. These may include services for website hosting, analytics, payment processing, email communication, customer relationship management, cloud storage, security, and communication and support.

These third parties may process information according to their own privacy policies and applicable terms. We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations. When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Raise a privacy-related complaint

To exercise an applicable right, please contact us using the details provided below.

8. Children's Privacy

Our website and services are intended for a general audience and are not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

9. External Links

Our website may contain links to third-party websites, platforms, or services. Sollvin is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Business and Client Information

If you engage Sollvin for professional services, we may process information relating to your business, organisation, project, employees, or customers where necessary to provide the agreed services. Where appropriate, the handling of such information may also be governed by a separate service agreement, contract, or data-processing arrangement between Sollvin and the client.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes are published constitutes your acknowledgment of the updated policy.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: